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This Service Agreement sets the terms and conditions relating to your use of Online Computer Training courses as provided by Train U Direct.

Before ordering a course all clients must acknowledge that you have read understood and agree to be bound by all the terms and conditions laid out in this agreement.

This does not affect your statutory rights as a consumer

1. Services

We provide online computer training courses which can only be accessed once payment has been received using a pin code which will be e-mailed to you.

Once we receive your order you will receive a confirmation e-mail with the order details on it.

2. Delivery

There are no delivery charges as all media is delivered electronically. (Train U Direct will not take responsibility for any call charges acquired whilst downloading and using the packages.).

Upon receiving payment a pin code and instructions will be delivered to your e-mailed address.

Expect delivery of your order within 3 - 5 working days.

3. Prices

All prices include Tax and Vat.

4. Data Ownership

You agree and accept that we own the following:

All information generated throughout the Train U Direct database systems regarding the ordering process.
We do not have any ownership interest in your personal information outside of your right in our customer database.

5. Warranties

You justify that all information that you provided to your Training Course order is accurate and complete.

6. Cancellation Rights

Upon payment receipt of order, no order can then be cancelled, but a refund may be given please see 'Refund Policy' below.

7. Refund Policy

A refund application can be made to the company.

If the goods are faulty a full refund will be given so long as the goods have been rejected within 7 days.

Otherwise ;

Customers who would like to make a claim for refunding are asked that this be put into writing giving full reason and detail as to the refund request, this request must also be made within 7 calendar days of the purchase.

A refund will be only given with the full authority of the Directors.
The amount of refund would be 70% of the original purchase price, the 30% being that to cover admin, any other type of refund would be at the discretion of the directors.Should any dispute arise from the above statement it will be referred to courts of England and Wales for their jurisdiction.

8. Complaints

If for any reason you have a complaint please send it to us using our Contact Us form.

We endeavour to respond to all complaints within five working days.

9. Security

We use Protx secure servers for all transactions in which any communication between yourself and Protx are encrypted using TSL or 128 Bit SSL(Secure Socket Layer).